Existing technicians
Sign in and open a support request from the relevant order detail page — support staff can immediately see the matching payment, delivery, or key record.
SUPPORT
Contact us
XTool Unlock is a B2B platform, and most support requests relate to a specific order. If you're a registered technician, the fastest path is to sign in and open a support request tied to that order.
Not yet registered / general questions
You can reach us via Telegram (primary channel) or WhatsApp (secondary channel); please check the FAQ page first.
Exact service hours and response targets are still an internal open decision ("support operations" in the pending list) and will be updated here once decided.
You can also check the FAQ page.